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Refunds & returns

Effective Date: Sep 17, 2023

Thank you for shopping at Ulteemate Store. We are committed to providing you with high-quality products and excellent customer service. We understand that there may be occasions when you need to return an item or seek a refund. This Refund and Return Policy outlines our procedures for returns and refunds.

Eligibility for Returns and Refunds

a. Return Period: You may request a return or refund within 7 days from the date of delivery for eligible items.

b. Eligibility Criteria: To be eligible for a return or refund, the item must be unused, in the same condition as received, and in its original packaging with all tags and labels intact.

Non-Eligible Items

The following items are not eligible for returns or refunds:

  • Intimate Apparel: For hygiene reasons, we cannot accept returns on intimate apparel such as underwear, lingerie, and swimwear.

  • Personalized and Customized Items: Products that have been personalized or customized specifically for you cannot be returned or refunded unless they are defective or damaged upon receipt.

Return Process

a. Initiating a Return: To request a return, please contact our customer support team at [[email protected]] within 7 days of receiving your order. Please provide your order number and a detailed reason for the return.

b. Return Authorization: Our customer support team will review your request and provide you with instructions on how to proceed with the return, including the return address.

c. Packaging: Pack the item securely in its original packaging, including all accessories, and include a copy of the original packing slip or order confirmation email.

d. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or if the item is defective or damaged upon receipt.

Refund Process

a. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria mentioned above.

b. Refund: If the return is approved, we will initiate a refund to your original payment method. Please allow 7 business days for the refund to be processed and reflected in your account.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [[email protected]]. We are here to assist you with any inquiries you may have.

Changes to this Policy

Ulteemate Store reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.

By shopping at Ulteemate Store, you agree to the terms and conditions outlined in this Refund and Return Policy. Thank you for choosing Ulteemate Store for your fashion needs.